"When I seen to some of the nurses ..."

About: Central Middlesex Hospital

(as the patient),

What I liked

When I seen to some of the nurses were fantastic. The hospital was clean and I saw cleaners around each day.

What could be improved

Initially when I was admitted to A&E I was asked to sit in chairs which I could not do as I was in such extreme pain from a gallstone attack, I was writhing on the floor in agony. Several nurses and doctors walked by and did nothing and asked nothing. Then finally a doctor from another department asked my husband if I was ok which he clearly replied that I was in exceptional pain and she quickly got me on a stretcher and seen to by emergency staff. When I received my meals they were High fat which causes huge problems with gallstones, when queried no other option was offered. I was intially told that I would be given an appt for outpaitient surgery in 6 weeks and this did not materialise. I have been in and out of A&E and trying to push for a surgery date (as surely that would be much less of a waste of NHS money than to constantly have me in A&E) and been told that this would happen and it has not. It seems that resources and time could be better used and organised.

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Response from Central Middlesex Hospital

Thank you for your comments. We will be feeding them back to the staff who cared for you. We are very sorry to learn that your experience in some areas were not of the high standard we expect for all our patients. Your comments are important to us and we would like to discuss them with you in more detail so that we can improve the services we provide. Please contact us directly by calling 020 8869 2026. Thank you.

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