"Excellent trauma service"

About: The Royal Victoria Infirmary

My elderly mother recently fell and broke her arm. She was treated in the RVI whee she underwent surgery to fix the fracture. The service she received was first class. The Consultants involved in her care displayed a high level of skill in her care, delivered with kindness and professionalism. The ward team were excellent, caring for her extremely well. The discharge planning was efficient (despite it being over a Bank Holiday weekend) and she went home after a few days with home carers in place to help her during her recovery. The media present a constant stream of negativity about the NHS but this recent experience by our family of the care my mother received in the RVI has been very positive. We are fortunate to have such an excellent service in our city.

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Responses

Response from The Royal Victoria Infirmary

Thank you for taking the time to post your positive review on the NHS Choices website. We would like to take the opportunity to thank you for your extremely kind comments regarding the Surgeons and Nursing Staff who cared for your mother following her admission to the Trauma service after breaking her arm in a fall. Patients are our priority and it is important to us to know that everything has been done to ensure that their care is of the highest standard while maintaining compassion and comfort. Receiving comments like this is very satisfying and provides an assurance that our services meet the high standards we strive for at all times. Your comments have been shared with the staff involved in providing your mother’s care.

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