"A&E 8 HOUR wait on chairs no pain relief with..."

About: Manor Hospital

My husband went to A&E at 1:50 on Monday afternoon after being discharged from Ward 8 the day before, after 8 days stay on medication ending with a spinal set of injection for disks that were trapping his siatic nerve and very little feeling in his left leg... He had intense pain in his hip that felt like his hip was going to explode.. He was in A&E FOR 8 hours waiting on the hard chairs, with no pain relief ! After 6 hours of waiting and checking with reception every hour he was still going to be seen, I rang the hospital to ask why he had not been given anything for his pain .. The nurse asured me they would give him painkillers as he had missed many he should of had to home, 50 minutes later they offered him cocodamol because "that's all they had" I then rang again fuming that I would have to get my 2 children out of bed at 9pm and drive 5 1/2 miles to bring the painkillers the "hospital" had discharged him with 24 hours before, that were not working but stronger than he was being offered!! I was then asured I did not need to do this by the sister who had been on shift 1 and half hours, and told at point my husband could of had a bed to lay on instead of a chair "this was not offered to my husband at any point in the 7 hours he had been waiting" !!! .. He was seen, 3 tramadol was given and sent home an hour later, because the Doctor over seeing his treatment was on holiday for a week but had a meeting the next so my husbands case would be mentioned to him & he would revive a call the next day! " the call never came" All this after being admitted to hospital ..waiting 3days for an MRI scan, the next day the doctor read the scan then forgot to tell the doctor who was over seeing my husbands treatment .. Told to sign for an injection in the spine he did not have any information about, my husband was highly medicated at the time of signing and would have signed for anything! He doctor became cross with my Husband because the next day after reading up on what he had signed for then refused as most reviews stated it was a waist of time did not work, then people were waiting 6 months in pain unable to work for the operation to correct the problem.. After contacting PALS a lovely person called my husband on the ward, and had the Doctor over seeing his care come and explain the ins and out to him.. He then had the injection the next day was sent home the day after, did not know he was being discharged until he asked for pain killers, and was told your drug chart is with the pharmacy as your being discharged now... He was only advised he would get a letter to come back and see the Doctor... Less than 24 hours later the pain returned worse than when he was first admitted to ward 8 still numb down his left leg.. he rang the ward 8 for advice and was told to go to the walk in centre or A&E ... if I could have given less than 1 star I would have!!!

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Response from Manor Hospital

Hello. Thank you for taking the time to leave this feedback. We apologise that the level of care your husband received was not up to the standard that you expected. We'd like to learn more and would appreciate it if you got back in touch with the Patient Relations (PALS) team at your earliest convenience so we can look into this further for you. Please call the team on: 01922 656463 or email patientrelations@walsallhealthcare.nhs.uk

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