"lost no such dept ???? neurology but not neurology..."

About: Cumberland Infirmary

i was told to report to neurology on lower floor from reception..after not finding twice and 20 mins..i was sent up to urology ? by a porter ,who was helpful, back down another 12 mins by then my feet were banging..eventualy the letter i was sent should have been altered at penrith according to a nurse?,and thats why all the signs by the lifts etc couldnt find neurology dept because there wasnt one,i was going to a different dept with neurolgy..it was my feet i eas going about,so not very good for my condition..after that everything was fine.....ps.underneath(Which department did you visit?)i have dont know ,because it isnt in the list..i seen a consultant neurologist but not in neurology..the door i went thru was not marked but was told was something A?T..on the lower floor..all very confusing

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Response from Cumberland Infirmary

I am sorry you have experienced this, it is not what we want for our patients. If you would like me to look into this further please contact the Trust and I'll happily investigate this further. Thank you for taking the time to let us know of your experience. Helen North Cumbria Iniversity Hospitals Trust.

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