"Unfairly treated"

About: James Paget University Hospital

I came in on Tuesday with trouble with my knee the doctor I saw took a quick glance at it and said there is nothing wrong with it even though I am in a lot of pain, just said it's down to my weight which I thought was extremely unprofessional. I have a lot of problems with bending my knee I was very upset and dissatisfied I felt like I didn't get the time of day and felt like I was being bullied. I do not appreciate the way I got treated

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Responses

Response from James Paget University Hospital

Thank you for taking the time to provide feedback regarding your recent attendance to the Accident and Emergency Department. I am extremely sorry to hear about your experience and would like to help resolve the issues for you. It is really important that patient's experiences are shared amongst staff so that where necessary, improvements can be made. If you would be willing to discuss your experiences further with me, please contact me on 01493 452304 and I will be only too happy to help. Alternatively, you could contact the Patient Advice and Liaison Services Department (PALS) at the Trust to provide further details of your experience so that this can be investigated further. PALS can be contacted on 01493 453240. Many thanks Amanda Hood, Head of Patient Experience and Engagement

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