"visit to endoscopy department Royal Blackburn"

About: Royal Blackburn Hospital

I recently went to the endoscopy department as a day for a gastroscopy and cannot praise the staff enough especially the endoscopy nurse who carried out the procedure. This nurse took time to explain everything and was so reassuring. Although an uncomfortable procedure to have done with a throat spray, a member of staff kept me calm throughout. After it finished two staff members were so caring and again took time to tell me the results. In the recovery room once again the staff were extremely efficient friendly and caring. I would definitely recommend Blackburn hospital and thank my lucky stars that we still have a wonderful NHS service. Thanks to all the staff.

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Responses

Response from Royal Blackburn Hospital

Dear Anonymous Many thanks for your lovely feedback on your experience of our Endoscopy service at Royal Blackburn Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 733716 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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