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My feedback of Bluebell B Ward

Story from nhs.uk

"My feedback of Bluebell B Ward"

About: Queen's Hospital (Romford)

Came to Bluebell B ward yesterday 13.05.2015 at 6pm. Nurse couldn't answer any of my questions regarding my fathers care I am next of Kin and my father has given consent for me to obtain care related information. I asked for Nurse in charge and they said I am the Nurse in charge. I am disappointed with the service provided and the Nurse had a very disgusting attitude. Also I believe there was a lack on basic clinical knowledge however, being the Nurse in charge you should know this.

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Responses

Response from Queen's Hospital 8 years ago
Queen's Hospital

Submitted on 17/06/2015 at 16:39
Published on nhs.uk on 18/06/2015 at 01:00

I am very sorry that the nurse you spoke to was not helpful when you asked questions about your father. I would like to investigate into this further for you and so please contact me via our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk. Yours sincerely Wendy Matthews Interim Chief Nurse

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