"Rapid Response - hardly !!"
About: Maidstone District General Hospital Maidstone District General Hospital Maidstone ME16 9QQ
Posted by Stella
Why has there been no response & indeed feedback from the hospital?( I reviewed a visit to the eye dept in late february) I even dropped in to the pals office in early may to enquire why the hospital are apparently not taking any notice of their clients comments where I was assured that I would be telephoned the next day… nothing to date!! Amazingly, on my 2nd. Visit to Maidstone eye dept. My file was placed on a filing cabinet & only after my complaint at my waiting time, did one nurse go out of her way to locate my file & arranged for someone to see me during their lunch break. 2 visits, 2 very poor experiences… in fact 100% very poor. I have now had an operation in the eye dept. On the 1st floor - absolutely wonderful experience. Thank you.