"ward 12 day day surgery"

About: Trafford General Hospital

Staff on this ward were all friendly and very sensitive to my daughters age .everything was explained fully and my daughter was treated as an adult but I felt they were very aware that at 16 she may be nervous and did everything to make her feel comfortable and also made me feel I wasn't a nuisance for staying with her. she was put on a ward but as soon as staff realised her age she was given a side room. I just wanted to thank all the staff for their first class service.

Story from NHS Choices

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the NHS Choices and Patient Opinion websites regarding the care you received at the Manchester Orthopaedic Centre. It was very kind of you to write and compliment the staff, as it is always good to receive positive feedback, which reflects the hard work and dedication of our staff. It was also reassuring to hear that you thought the staff on the ward were friendly and reacted sensitively to the anxieties your daughter was experiencing, ensuring you and your daughter felt comfortable. We trust that you are both well and assure you that we have passed on your thoughts to the staff involved.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust