"Terrible Miscommunication and Chaotic"

Having waited two hours at the local walk-in clinic where they were unable to help as I have a foreign body stuck in my eye, I was recommended to go the the specialist eye unit at Queens. I was given a card and pointed to wait in a room with no real explanations. I understand waiting for a couple of hours due to the sheer amount of pre booked appointments, but when called, I was merely told by the nurse that I had to go to Moorfields, well over an hour away due to the Doctor being too busy. I appreciate that this isn't the nurses fault but, asked why I wasn't relayed this at reception, they didn't have an answer. The reception staff were frankly useless and incompetent to not explain that there was zero chance of anyone wishing to use the walk in service would never receive any ehlp today. My eye is extremely painful and it's only been exacerbated by the pathetic service at Queen's today.