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Care Opinion

Great care and dignity

Posted By gratefuldaughter

"Great care and dignity"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66) Southern General Hospital / Neurosurgery

(as a relative),

My mother was admitted with a sub arachnoid brain hemorrhage this was deemed to be extremely serious and we were told to prepare for the worst. Sadly my Mum did not make it but the care for the four days she was there was second to none.

Your nurses and doctors treated my mum with great care and dignity and they were incredibly patient and sensitive with my family taking the time to sit down and talk to us without rushing off. My Mum had a lot of visitors and the staff were very accommodating of them all which I am very grateful for as it was important to us all to have our last moments with her.

Thank you for making this sad time slightly more bearable with your high standard of care and professionalism.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 26/05/2015 at 15:58
Published on Care Opinion at 20:19

Thank you so much for taking the time to get in touch with your experience during this sad time for your family - my condolences are with you for your loss.

You have expressed so clearly here the things that really matter to both patients and their families at such a difficult time, and shown what a difference these small acts of kindness and consideration can make.

I have already passed your comments to the General Manager of this service who will in turn pass to the rest of the staff - I'm sure they will be touched at your kind words.

Thank you again, and I wish you and your family all the best,

Lorna

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