"Waiting time following heart test"

About: Medway Maritime Hospital / Cardiology

(as the patient),

My GP arranged an appointment for me to see a cardiologist, having had a Qaudruple Heart bypass in 1998 I started having some problems in December / January 2015

I waited 5 months for the appointment, I saw the cardiologist at the beginning of May 2015, who has arranged for some tests, appointment received for later on this month.

At the consultation with the cardiologist my notes could not be found, there was no note paper for him to write on, he had to leave the room to find some, after he had taken notes and explained what test I would have he said he would see me in 3 months when all the results were in.

I received my appointment for the follow up appointment it is for February 2016

Nine months away.

I rang the number on the letter to ask if this was a mistake and explained that the cardiologist had said he wanted to see me in 3 months not 9 months, the lady on the phone spoke to the doctor's secretary, who said it was the earliest appointment available, but if there was a cancellation she would contact me.

This is a ridiculous situation for patients to be in, this will mean I would have waited 13 months from the time of becoming unwell, just to be diagnosed or receive any treatment.

It's all very well being told if your symptoms get worse call an ambulance but surely the prevention of over loading A&E is what should be happening.

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Response from Medway NHS Foundation Trust

Please acccept my apologies that you had an unsatisfactory experience at the hospital recently. If you would like to contact me directly I would be happy to hear your comments and investigate the points you have raised. We strive to offer our patients an excellent service however on this occassion we have fallen short.

I look forward to hearing from you in due course.

My contact details are:

Karen Bell

Assistant Service Manager

01634 830000 ex 5333

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Response from Medway Maritime Hospital

Thank you for taking the time to provide feedback about your experience of the Cardiology Service. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. I am sorry that you have not had a positive experience, unfortunately without further details I am unable to fully investigate your concerns. I would be very grateful if you would contact me so I can speak to you directly. You can contact me on 01634 830000 x3115 Anne-Marie Moore Service Manager, Adult Medicine

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