"My nights on B2 stroke ward"

About: Stepping Hill Hospital

My initial treatment in A&E and by my consultant were good. The nurses and staff during the day were attentive and ok with me. My nights were horrendous. Several of the night staff were unkind and even cruel! I managed not to upset them but if you did, your night was a nightmare. The patients suffering from stroke were elderly and most could not speak or move. If you had your faculties and said something they did not like it was not good.. Spot checks or hidden cameras a good idea?

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Responses

Response from Stepping Hill Hospital

Thank you for your feedback. I am pleased that your treatment was good, but I am sorry to read of your concerns about night staff. I will pass your comments to senior nursing staff. We would like to know more about your experience and your concerns so that we can investigate. I would be grateful if you could contact the Patient and Customer Services department on 0161 419 5678 or email PCS@stockport.nhs.uk. Kieren Done Complaints and Customer Service Team Manager

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