"Inappropriate language"

About: Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

My partner had a heart attack in March. While we were in the ambulance the ambulance man said that ' it is all those eastern Europeans who have taken our pensions'. I tried to tell him that this was not true but he carried on saying 'it was there fault. ' Both my partner and I were very upset by his language.

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Responses

Response from Yorkshire Ambulance Service NHS Trust

Dear Smith77

We are very sorry to hear about your experience and offer sincere apologies for the upset caused to you and your partner by these comments.

To give us the opportunity to look in more detail at what happened and to receive a further response you may wish to contact our Patient Relations Team. You can email them at patient.relations@yas.nhs.uk, telephone them on 0345 12220535, or write to Patient Relations, Yorkshire Ambulance Service, Springhill, Brindley Way, Wakefield 41 Business Park, Wakefield WF2 0XQ

Update posted by smith77 (the patient)

Thank you for responding. I will contact the section you suggest,