"Broken Foot (miss communication)"
About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
Posted by Anonymous
Overall Im am very satisfied with how Iv been treated at the hospital from A and E to the ward. Up until my care as an out patient. I was in A and E for a fair number of hours however it did seem busy and from what I could gather there had been a fairly serious accident that came in after me so no cause for complaint for the waiting time at all. When it came to my care as an out patient there seemed to be communication errors on a number of occasions. I attend my original appointment at the fracture clinic which was written on my discharge sheet however this was not communicated with the fracture clinic they had no recored of me, from what I could gather there had been miss communication as to which consultant I was under. While I was still on the ward I was seen briefly by one consultant, who's clinic was not on the Tuesday to which my appointment had been made, so I was sent away and told to come back on the Thursday (I'd like to add the nurse that explained all of this was very apologetic and understanding, which I am very grateful for, and they rearrange my appointment to the consultant that was written on my discharge sheet quickly even thou it was through no fault of their own). However this consultant had passed my case on to different one without communicating this to any of the nursing or reception staff so when I turned up to the next appointment my X-rays and CT scan still hadn't been looked at and I had to return a third time to finally get seen, which Im sure you can imagine is very frustrating considering its not easy getting around with a broken foot. When I finally got seen there was quite along wait, although to be honest at this point I was just happy I was at least on the list and also was the last patient of the day even thou I had been there since 9am (I finally left at around 2.30pm the staff did notice I'd been there for quite some time and was offered a cup of tea which was a nice gesture). Having to go in on three separate times I felt was a massive waste of my time and the nursing staff who had to deal with me. I would like to add the staff in A and E and the Ward and the support staff in the fracture were fantastic, my only complaint is the clear lack of communication between the consultants which I feel could have been entirely avoidable. However I am now on the mend and have couple of week left in my cast and hopefully will be back to work. I would overall like to thank the staff for my care, and hoping my case is a bit of an anomaly. Thank-you.