"Consultant"

About: Warrington Hospital

The consultant introduced themself but didn't say their name. I felt the consultant was abrupt and almost challenging and left no room for discussion. I was told the condition is chronic but was given limited opportunity to ask questions, and was basically informed that a letter would go to the GP and new drops prescribed. I wasn't told what these would be. Not patient centred care. Nursing staff were by contrast, very helpful and friendly. I work in NHS and was not impressed.

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Responses

Response from Alison Lynch, Deputy Director of Nursing - Quality and Patient Experience, Warrington and Halton Hospitals NHS Foundation Trust

I am so sorry to hear that you were dissatisifed when you met the consultant recently, and found the consultant to be abrupt and challenging. I apologise for the fact that your experience was poor. It was nice to hear though that your experience of the nursing staff was good. I have passed your comments on to them as we really try hard to improve our sevices based on the feedback we get from our patients. We would like the opportunity to discuss more fully. If you would like to to do this, please contact our patient experience team via patient.experienceteam@whh.nhs.uk, or ring 01925 66281.

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