"recent hospitalisation"

About: Countess Of Chester Hospital

i was impressed with the care that I personally received, although I wasn't happy with everything. I stayed overnight on the EAU on 8.5.15, I was concerned to see and hear the medical staff commenting on patients loudly and in a derogatory manner, for all other patients to hear. I lay waiting to hear what terrible things they thought of me. This happened mostly when there were staff hand overs. I witnessed staff shouting at an elderly vulnerable patient, they were trying to do her obs and she was resisting, but it wasn't explained properly to her why it was necessary and she ended up very upset, which resulted in much eye rolling and tutting from staff. Not once did they use the simple word "please". I heard discussion with the staff after saying "well some old people will become very fights with you. I think many old people and not so old, just like nice manners and to be spoken to with respect and dignity.

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Responses

Response from Countess Of Chester Hospital

Dear Madam, Thank you for your message. We were sorry to learn of your concerns. We take all patient feedback very seriously and therefore we would like to use your comments to see what happened on this occasion. Please be assured that your comments have been shared with the Matron for the area to discuss with the ward staff. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any changes we have made as a result of your comments. The Patient Experience Team

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