"Time wasters"

About: Bmi - The Clementine Churchill Hospital

I was booked for a routine allergy test and I received a text the day before to remind me about my appointment. On the day, I took time off work and then on arriving at the hospital I checked in for my test. I sat waiting for an hour and when I asked the receptionist what was going on they said they had to find out. Fifteen minutes later they came back to tell me that the person I was scheduled to see was not on the hospital premises. I hope they are better organised when it comes to performing operations. This experience did not fill me with confidence.

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Responses

Response from Bmi - The Clementine Churchill Hospital

We are sorry to hear that your experience has not been a good one and that your time was wasted. We would like to look into this matter further to understand why there was no on site to provide an allergy test for you, and would like you to contact us on 0208 872 3838. Kind regards, David Henderson Executive Director BMI The Clementine Churchill Hospital