"Unorganised Bluebell B Ward"

About: Queen's Hospital (Romford)

Bluebell B ward unorganised, short staff no one is helpful. Even the senior sister too busy when my mother was buzzing. I approached the senior sister in charge sthey were writing something on a paper however, I asked them what is going on? they said I will call someone shorty. Shocking, please someone inspect this ward NHS should be ashamed.

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Responses

Response from Queen's Hospital

Thank you for leaving your comment on NHS Choices. To improve our patient care, we will be conducting spot checks on response times to buzzers. I have also asked the Matron for this area to discuss your comments with the staff. It would be helpful to know more about your experience, so please contact me via our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk and we will investigate for you. Yours sincerely, Wendy Matthews Interim Chief Nurse

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