"Great antenatal horrendous postnatal"

About: Chelsea & Westminster Hospital

Great antenatal Care through out Our baby was born via c section in February this year Due to being breech The postnatal care was so apalling We were left in the post natal ward 4hrs after surgery after coming out of the high dependancy ward. No one was there to help show us how to feed pain meds were forgotten many times over our 36hr stay. We discharged ourselves early due to the horrendous level of care. It was worse than being in a zoo. The noise was deafening 24hrs a day.we didn't get a wink of sleep due to the noise and over crowding The ward was so busy no one knew what was going on I was discharged with no pain meds and our babies blood sample which was taken as he was born to check if our bloods were compatible was contaminated with another babies blood so his results were inconclusive. One of the midwives got my age wrong and gave me anti clotting injections before realising I wasn't high risk and didn't need the injections. And above all the filth of the bathrooms on the postnatal ward was so disgusting with blood everywhere and bins overflowing I can't even describe what a horrible experience the whole 36hrs was

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Response from Chelsea & Westminster Hospital

Good afternoon, We are sorry to hear about your bad experience here at Chelsea and Westminster Hospital. If you wish to have your case investigated, please email us on: pals@chelwest.nhs.uk. Kind Regards, Patient Advice & Liaison Service

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