"Lack of facilities"

About: Torbay Hospital

My relative has recently spent time as an inpatient at Torbay Hospital.. I cannot fault the staff at all, their dedication to the patients was second to none. The Hospital was clean and tidy and the food was good considering the amount of meals the staff have to serve. I one disappointment was the lack of shopping now at Torbay. I fully understand that there is about to be building work carried out however the lack of a small shop selling boiled sweets and a selection of daily newspapers is very short sighted. Many patients do not have relatives who can visit on a daily basis and bring in this things. I was told that the canteen served sweets and papers however they only sell the local newpaper which is weekly. It was a pleasure to see the dedicated League of Friends team with their once a week trolley service, its a shame that the Trust have chosen not to find someway of continuing the service in some form for both patients and staff.

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Responses

Response from PALS Dept, Torbay and South Devon NHS Foundation Trust

Dear Patient,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards South DevonHealthcare NHS Foundation Trust.

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Response from Torbay Hospital

Dear Patient, We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised.

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