"left for two hours whilst throat swelling"

About: Queen Alexandra Hospital

I came in at 4.30 am with swelling of the throat which I suffer with. Normally I'm straight in, on a iv and looked out for untill symptoms improve. Today this wasn't the case. I was put in an end cubical so no one could see me neither did I get checked on! Not once! I never received treatment and walked out after two hours. They probably still think I'm in that cubical when in fact I'm now at my g p waiting for steroids. It's lucky that I didn't take a turn for the worst on this occasion!!! Worrying and disgraceful

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Responses

Response from Queen Alexandra Hospital

Thank you for writing to us with your feedback following your attendance to the Emergency Department. I am so sorry to learn of your concerns and would really appreciate the opportunity to look into this further for you. Please contact us as soon as possible at PHT.Pals@porthosp.nhs.uk or via the freephone on 0800 9176039. Kindest Regards Leanne Complaints Officer

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