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"Worst Experience Ever"

About: West Suffolk Hospital

Was left waiting for 5 1/2 hrs in A&E although when I arrived at 7am there were only 2 other people in the waiting area. At least 50 people went ahead of me although my reason for being there was potentially life threatening. At one point a matron came out and yelled that there were 'really sick people' being treated indicating we were all just a nuisance. Beside me was a boy with a severed finger, a man with a broken arm and a young lad who'd come off his motor bike and had broken toes. The receptionists were unhelpful and rude. They told me they'd kept me waiting 5 1/2 hours because they thought 'I should see a female doctor' although I had not expressed a preference. Thoroughly ghastly experience.

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Responses

Response from West Suffolk Hospital 8 years ago
West Suffolk Hospital
Submitted on 13/05/2015 at 13:45
Published on nhs.uk on 14/05/2015 at 01:00


Thank you for leaving this review. We would like to discuss the issues you have raised with you, could you please contact our PALS on 01284 712555.

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