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Excellent staff in utrasound service

Story from nhs.uk

"Excellent staff in utrasound service"

About: Good Hope Hospital

I'd like to extend my thanks and say how amazing the staff in the treatment centre were today. Every staff member I saw had a smile for every patient and they were friendly and polite. I had to have an investigation that was not at all pleasant, but the staff did everything they could to make it as comfortable as possible and they were sensitive and supportive, as well as considerate. They were completely wonderful. Thank you so much.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 15/05/2015 at 14:30
Published on Care Opinion at 15:07

Dear Anonymous

Thank you for your comments regarding your recent experience at Good Hope Hospital Treatment Centre.

I will ensure that your feedback is highlighted to Simon Rouse, Outpatients Department Matron at Good Hope Hospital, who will communicate your lovely comments to all of the Treatment Centre team, and to Julie Taylor, Head Nurse for Good Hope Hospital, and Arne Rose, Associate Medical Director.

I hope this is acceptable and please contact Patient Services on 0121 424 0808 or by email: patientservices@heartofengland.nhs.uk if you require any other assistance.

Kind Regards

Marie Helebert

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