"good emergency care. Quite poor aftercare"

Whilst the emergency response I recieved was very good (took 8 hours wait but was worth it) the follow-up was poorly co-ordinated. Attending the out-patient dept was a bit of a trauma in itself; lost referrals, wrong dates/times, having to explain the situ each time as notes had been lost..... Reception staff coudl really do with some cutromer service training, there is often little eye contact or acknowledgement, abrupt answers and a general lack of a respectful and caring attitude. I feel I may now have been discharged from the service but have recieved no letter to state this- neither has GP