"dissatisfied"

About: Manchester Royal Infirmary

why is it every time my brother comes for treatment nothing goes right.he has come today to have treatment like he does every Monday and they always mess up this week messed his prescription up how can this be he's on same stuff every week he's been here since 12 am it is now 15.03 that's 3 hours to do something that takes 45 mins.and he's not even come out yet.

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Responses

Response from Manchester Royal Infirmary

We are very sorry to receive your comments and concerns regarding your brother’s treatment and the delays he has experienced. We take all issues surrounding patient experience very seriously and would very much like to hear from you directly as it is very difficult to respond to the specific concerns you have raised without being able to investigate in detail your brother’s experiences. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be able to discuss this with you.

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