"Elderly patient in question had ..."
About: Epsom Hospital Epsom Hospital Epsom KT18 7EG
What could be improved
Elderly patient in question had four seizures and a heart attack prior to being brought to A&E. Patient had to wait four and a half hours although very few other patients were there, until he was transferred to a bed. Both doctors spoke poor english. Poor communication re progress.
CAU Ward: Floor sticky underfoot. Table and bedside table sticky and not cleaned until relatives did so. Poor communication . Pureed meal supplied looked awful, it was dumped on the table without any words or greeting of any kind, and the the foil was left on it alhtough the patient had severely impaired motor function. Nurses twice threw vomit away in the bin right next to the bed despite being asked not to by a relative.
I have absolutely no doubt that you won't publish this comment, but I shall be making a formal complaint in any case.