"Shocking errors?!"

About: Tameside General Hospital

My husband was seen by the staff in A and E and at first I was etremely impressed as he was dealt with immediately due to chest pain and difficulty breathing. After various tests we were told it was an infection and to leave the cubicle and take a seat in the hub within the department whilst we waited for medication. After 20 mins the doctor took us in a room to let us know that the ECG had been mixed up with other paperwork and it in fact showed a possible infection of the lining of the heart but that an appointment would be sent so he could be treated as an outpatient (no further explanation) His cannula was then taken out whilst sitting in the hub with other members of the public sat in close proximity and then it was thrown in the wrong bin (we know this as a nurse was asking who had put it there). He was then given his medication which he spotted was the wrong dosage (antibiotics dosage was doubled)

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Responses

Response from Tameside General Hospital

I am sorry that you and your husband experienced standards that fall below our expected level. I would be grateful if you could contact Alice Baxter Head of Nursing for A&E (0161 922 5199) or the PALs and Complaint team (0161 922 4466) to discuss this further. John Goodenough Director of Nursing ‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at john.goodenough@tgh.nhs.uk

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