"Fortesque Ward"

About: North Devon District Hospital

My father's treatment in the MAU unit was absolutely despicable. Thankfully they finally transferred him to Fortesque Ward. Wow! as soon as we walked into the ward the atmosphere was so relaxing Staff very welcoming they settled my Dad without any fuss. We visited him on Sunday his second day on the ward and omg! he was settled washed & shaven, a totally different man. We can not praise the staff on Fortesque ward enough, and we do mean all the staff! the ward is a bright, clean & happy ward. At no point were we made to feel uncomfortable or in the way. we want you to pass on thanks to the staff of Fortesque. Well done all! You all deserve to be acknowledged for all you hard work and patients...... Bobs Family

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Responses

Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear Wendy

Thank you for taking the time to let us have your feedback - I have shared your very kind comments with the Fortescue ward manager- however I am disappointed to note the differing experience you had on MAU, and would like to apologise that your fathers treatment didn't go so well.

Should you wish us to look into your concerns relating to his stay on MAU please contact PALS who would be very happy to support you. PALS can be contacted on 01271 314090

Many thanks

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Response from Peter Brain, Volunteer, Healthwatch Devon

Dear Wendy

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

This experience you describe highlights the importance of staff attitudes. Thank you for posting this comment. Do follow up as advised in the previous response.

We are building a picture of the provision of services in Devon and these comments should help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain

Volunteer

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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