"Trip to the doctors and then to the emergency department"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency

(as the patient),

Just want to say that I received excellent care and treatment recently from my local health centre (StThomas, Exeter) and the Emergency Department at the RD&E, Exeter.

I was experiencing an increasingly sore throat and even though the NHS Choices website suggested not going to the doctor's about it as this sort of problem usually cleared up by itself in 7 day, by day 4 I had difficulty swalloing and breathing and generally felt unwell.

My health centre was great, the receptionist and GP were both helpful and respectful. They have a same day illness clinic and I was seen straightaway. After examination arrangements were made for me to go the the Emergency Department at the RD&E to be seen by an ENT specialist. The GP was great, he spent time explaining things to me and even got a second opinion.

The ED receptionist was efficient and polite. I was triaged and seen very quickly and a diagnosis and treatment given immediately with follow up appointments. The triage nurse and ENT SHO were excellent, particularly the SHO who was very understanding, explained everything and gave me options.

Obviously this had a positive outcome for me, but I think praise where praise is due and the health system worked really well for me on this occasion, with all staff being helpful, friendly, efficient and polite. I am very grateful.

Thank you

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Responses

Response from Rebecca McGuffog, Patient Engagement and Experience Officer, Royal Devon and Exeter NHS Foundation Trust

Dear tinydancer

Thank you very much for taking the time to share your experience when you attended the Emergency Department at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so pleased with the care and treatment you received. I would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received. I do hope that you have made a good recovery.

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Response from Peter Brain, Volunteer, Healthwatch Devon

Dear 'tinydancer'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

This experience you describe was very positive and satisfactory. Thank you for taking time to post this message.

More generally we are building a picture of the provision of services in Devon and these comments will help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain

Volunteer

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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Response from Royal Devon & Exeter Hospital (Wonford)

Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care and treatment you received. I would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received. I do hope that you are making a good recovery.