"The most awful hospital I have ever stepped into!"

About: Royal Stoke University Hospital

My experience of this hospital was absolutely terrible. Some of the nursing staff were very rude. The ward was dirty and the toilet area's disgusting. If you needed to call a nurse and you dared to press your call button you would be waiting a long time for any assistance.

Story from NHS Choices

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Response from University Hospitals of North Midlands

Dear "Anonymous"

Thank you for taking the time to provide us with feedback about your experience of University Hospital of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes