"urgent care facilities"
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted by Courtney
Today I visited the urgent care facilities you now hold fuel to worsening back pain, when I arrived there was probably about 16-20 people at most waiting, I wait an hour and a half becoming increasingly agonised by my back pain everyone that had been there when I arrived had been seen and had gone, so I decided that Id check to see how many people were in front of me before I would be seen and the response I got was that I had only waited an hour and a half so there was another 16 people in front of me. This I thought was a joke, I explained to the staff how much pain I was in and they didn't seem to care, so I left not receiving the care I needed because it was too painful to wait any llonger. I was informed to seek immediate medical help if my back pain got worse and so far I have not been able to because I can not wait for long periods of time because of the pain I am in. The service of care was poor and I wish I could receive the care I need.