"Excellent care"

About: Royal Blackburn Hospital

I came in for a procedure that I have every two years. The staff in the endoscopy dept were first class. The appointment was for 8.45 Saturday morning. I arrived early and at 8.45 I was called and paper work completed by an excellent nurse. I was then immediately admitted onto the ward and almost as soon as I was gowned up I was taken for the procedure. The doctor was superb, explained the procedure very clearly and carried it out very efficiently. The assistant was also first class. On return to the ward because I'd had sedation I was very carefully monitored by two excellent nurses. I've had this procedure done every two years over the last 16 years. Six years ago I moved areas from manchester and came under the consultant's care. I cannot praise this team too highly. In addition one of my daughters, now resident in Canda needed copies of my last reports to help facilitate treatment for her. The consultant's secretary sent me the important information within two days! Thus my daughters treatment was expedited swiftly. This team care!

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Responses

Response from Royal Blackburn Hospital

Dear JPK Many thanks for your feedback on your experience of our Endoscopy service, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. It's lovely to read that we can also facilitate treatment in Canada too! If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 733716 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes to you and your daughter Wendy Stobbs, Senior Patient Experience Facilitator

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