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Very poor management

Story from nhs.uk

"Very poor management"

About: Northampton General Hospital (Acute)

Whilst the nursing staff are generally doing a good job the "management" is very poor if you manage to talk to them (which is quite difficult) they are very rude uncaring and seem to lack any sense of reality. I am unsure how a hospital can improve whilst being managed in this way. One manager should be noted as one of the worst people I have had the misfortune to have to talk to.

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Responses

Response from Head of Patient Experience & Engagement, Northampton General Hospital NHS Trust 8 years ago
Northampton General Hospital NHS Trust

Submitted on 15/05/2015 at 11:32
Published on Care Opinion at 14:39

We're really sorry to hear that you felt the management you spoke with were not supportive. Your experience has been acknowledged and will be used to improve practice for the future.

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Response from Northampton General Hospital (Acute) 8 years ago
Northampton General Hospital (Acute)

Submitted on 26/05/2015 at 10:32
Published on nhs.uk on 27/05/2015 at 01:01

Thank you for your kind comments about our nursing staff. We are concerned to hear what you say about 'management' and if you have concerns about a particular manager we would be grateful if you could contact our PALS service to provide them with more information in order that your concerns can be addressed.

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