"This hospital could not treat a common condition"

About: West Cumberland Hospital

I needed urgent surgery for appendicitis. This hospital could not provide the service. I had to wait 4 hours for an ambulance, then a 1 hour trip in an ambulance, arriving in Carlisle too late to be treated that day. I was eventually operated on at least 19 hours later than I should have been, with a gangrenous appendix that had started to perforate. The delay can only have contributed to the severity of my condition when I was finally treated. My star ratings shown above are given on the basis that there is no other hospital locally - hence the answers are meaningless.

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Responses

Response from West Cumberland Hospital

Dear Sir/Madam –

A recent audit of the Trust responses on this website has identified that we did not respond to your comment in an appropriate timeframe.

Please accept our apologies for this error.

If you feel that you would still like a response to your comment please resubmit your feedback and this will be dealt with immediately.

Many thanks for taking the time to post your thoughts and again, apologies that we failed to respond at the time.

Best regards,

Alison

Patient Experience

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