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Care Opinion

Upsetting experience

Posted By Kazza26

"Upsetting experience"

About: Royal Alexandra Hospital / Rheumatology

(as the patient),

I have been attending the Rheumatology Dept for over 1 year now. Had an appointment recently. Waste of time & l was made to feel l was at it. Doctor wasn't interested in what l said or asked i feel. Told to stop taking the anti rheumatic drug & to make an appointment for 3 months. So I've to suffer pain for 3 months! ! ! I had to ask about previous blood test results. Too much bother & l was wasting their time i felt. I left feeling tearful & more upset. I didn't even make an appointment..What is the point when the doctor isn't interested in listening or helping..Just wants you gone.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 15/05/2015 at 09:57
Published on Care Opinion at 15:08

Dear Kazza26,

I am very sorry to read that you were made to feel upset and tearful leaving this appointment - we would not expect any patient to feel this way after being in our care.

You mention that you have been attending this department for over a year, so I would hope that your other experiences have been more positive, and that this was an isolated incident. While I appreciate how much a negative experience can impact on your confidence in the care you receive, I also hope that you will make your follow up appointment so that you get the treatment you need. In the meantime, I will also pass your comments on to the General Manager for this service so that you know that your experience has been listened to by the service.

Best Wishes,

Lorna

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