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Rude, vile person on the phone

Story from nhs.uk

"Rude, vile person on the phone"

About: King's Mill Hospital

On the website some people have left comments to ring up first- so we did. My boyfriend was in agony. I asked if I could had to make an appointment. The vilest person snapped at me and said 'it's a walk in centre it's pretty self explanatory' so I put the phone down and we paid private. Lovely to see Kingsmill hire such empathetic staff. What a shambles.

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Responses

Response from King's Mill Hospital 8 years ago
King's Mill Hospital

Submitted on 13/05/2015 at 10:00
Published on nhs.uk on 14/05/2015 at 01:00

Thank you for letting us know about this, we are very sorry that this happened. From the information you have provided it appears this may have been the Primary 24 Service which is based on our site but comes under the remit of a different Trust. If you would like to complain about Primary 24 please contact 01623 412682 and they will be able to take your concerns forward. If the service you are referring to is a department within Sherwood Forest Hospitals Trust please call our Patient Experience Team on 01623 672222.

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