"the nurses was lovely work really ..."

About: St Helier Hospital

(as the patient),

What I liked

the nurses was lovely work really hard shame about the doctors and the little foot soldiers that follow behind.

What could be improved

i was in st helliers for two weeks with pain in the top of my stomach and guess where i was put in m2 the gyne ward in maternity the ward was discusting the floor was so dirty the my son droped some money on the floor near my bed he picked it up and he was covered in white dust .the cleaners walk in the 6 beder ward in the middle walk to the window swing round and walk out leaving the dirt still on the floor they dont even look behind them.

one night i was laying in bed at aout 9.30 and i saw something run across the floor the lady in the next bed shouted for a nurse and the nurse came in said oh its only a cockroach scoped it up and walked out we couldnt belive it thats how dirty the ward is i feel really sorry for the nurses that have to work there.

Anything else?

i was in m2 for 11 days the first weekend i was in there i didnt see a doctor all weekend from the friday to the monday morning i was waiting for a endecopy which in fax took them a week to sort out then i was sent home on the 14 day with no medication or pain killers because i was told phamacy was closed also on the friday i came home i sat in my bed in c4 all day waiting for the pain team only to be told at 5pm they dont work on fridays so i am still in a lot of pain still waiting for the pain team and still wait ing for thee gastro dept to get in touch the treatment i received was discusting it was like treatment in a third world country

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from St Helier Hospital

I am very sorry to read about the experience that you have described during your recent stay on ward M2. This is certainly unacceptable to us at the Trust and we would be very keen to investigate the matter further. I would ask you to contact the Patient Advice and Liaison Service in confidence on 020 8296 2508 with more specific details and dates.

  • {{helpful}} of {{total()}} people think this response is helpful