"fantastic staff nurse on medical assessment unit"

About: University Hospital Of North Durham

I was admitted to UHND recently and was blown away by the care and compassion of a staff nurse on the medical assessment unit. I cannot remember their name but this nurse had just received their pin that day (April 9th). This nurse was fantastic, definitely held the 6 C's at the heart of their practice and provided much needed reassurance and support, despite probably knowig that my anxieties were unrealistic! Definitely a role model for all, just wish i could remember their name to thank them!

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Responses

Response from University Hospital Of North Durham

Dear Stacey Thank you for providing feedback on your recent admission to the University Hospital of North Durham and in particular the Medical Assessment Unit. I am very pleased to hear that you had a positive experience and that you are happy with the care and attention you received from one of the staff nurses there. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with both the ward manager and the Matron to share with the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774