"In Out with No Waiting Involved"

About: Bishop Auckland Hospital

Was given a letter to just turn up at the Xray Department from my GP and we arrived at the Xray Department at about 12.15. Receptionist was very friendly and polite and we were asked to take a seat in the waiting area. Within five minutes my name was called and was taken into a room where someone explained everything that was going to be done and what all the machinery overhead was about. They were friendly, polite and as I`m wheelchair dependant 24/7, they allowed my husband to come into the room (before and after the Xrays) to assist me in turning, and getting on and off the bed. They then explained what the next stages were and when the Consultant/GP would receive the Xrays. Ten minutes later we were on our way home. Thank you for your wonderful treatment and time keeping. We were In, Out with No Waiting Involved....Magic....you have a wonderful team member here. Couldn`t select Xray Dept as not in the Drop Down Box!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Bishop Auckland Hospital

Dear Mrs Forster Thank you for providing feedback on your recent visit to Bishop Auckland Hospital and in particular the x-ray department. I am very pleased to hear that you had a positive experience and that you are happy with the care and attention you received from the staff. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Head of Radiology for her to share with the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

  • {{helpful}} of {{total()}} people think this response is helpful