"terrible parking"

About: Royal Stoke University Hospital

The parking at the hospital is appalling. I had to drop off my husband for his appointment and spent half an hour driving around before I got a space. Other people had missed their appointments because of the parking issue. Going for an appointment can be worrying enough without this added stress. The waiting time in the hospital was delayed by 45 minutes which is not good when your appointment is early in the morning (9.50). However, staff were friendly, courteous and thorough.

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Responses

Response from University Hospitals of North Midlands

Dear "Anonymous"

Thank you for taking the time to provide us with feedback about your experience of University Hospital of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes