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All the staff,in every department ...

Story from nhs.uk

"All the staff,in every department ..."

About: St Helier Hospital

(as the patient),

What I liked

All the staff,in every department I have used were friendly and polite and kind -except receptionist at A.E..Seemed stressed out and

not sympathetic at all.

What could be improved

I think "communication" between departments as some of my documents were lost and there was also much delaying and wasted waiting hours because the relevant departments were not informed.

Anything else?

I would like to praise the Scanning /Xraying depts. as well the Anti-coaguelent one. Although busy, all staff were very pleasant and kind.

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Responses

Response from St Helier Hospital 14 years ago
St Helier Hospital

Submitted on 12/08/2009 at 18:59
Published on nhs.uk on 15/11/2009 at 20:22

I do hope you are feeling much better after your visit to our Accidents and Emergencies department. Thank you for your kind words about our staff at the hospital, I will certainly make sure they receive your feedback.

It is important that our staff are polite and helpful at all times with patients, as we are aware how anxious a visit to the hospital can be. I am sorry that you encountered a member of staff who you felt was not sympathetic, I will feed this back. If you would like to discuss the other issues in more detail you can contact the Patient Advice and Liaison Service (PALS) on Tel: 020 8296 2508 or via email at pals@esth.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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