"Eye Operation"

About: Blackpool Victoria Hospital

On 06/05/15 I was admitted to Opthalmic Surgery Dept. for an eye operation (Deep Sclerectomy) . Immediately upon arrival I was made welcome by the receptionist and a nurse who took all my details. I was treated with the utmost respect and care by the anaesthetist, and surgeon but I must give a special mention to the nurse who cared for me after the operation. They even helped to push my bed through the endless corridors to Ward 15a – 5 star treatment throughout! In Ward 15a I could not have been treated any better if I had been a female member of the Royal Family giving birth (Can you guess who I mean?). My only regret is that I am hopeless at remembering names so cannot thank you individually But every member of staff that I came across during my short stay was a credit to their profession. Thank you all so much!

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Responses

Response from Eleanor Walsh, Lead in Patient Experience & Engagement , Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Eleanor Walsh

Thank you for taking to time to post feedback about your visit to the Ophthalmic Surgery Unit at Blackpool Victoria Hospital and I hope you are now recovering well from your procedure.

The attitude and approach of our staff is critical to delivering quality care and I’m pleased they treated you like royalty and all made such an excellent impression on you. I will personally ensure that your kind feedback is given to all the staff involved, I am sure they will be delighted that you had a positive experience overall and that they were able to put you at ease and make you feel comfortable throughout your stay in the hospital.

Many thanks again for commenting and best wishes on your continued recovery.

Eleanor Walsh

Lead in Patient Experience and Engagement

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