"A&E to MAU 5/05/15"

About: North Devon District Hospital

My 84 year old Father's GP arranged Emergency transfer to A&E following rapid deterioration in his state of mind. I must say that my father treatment from transfer via Ambulance and the 5 hours spent in A&E were exceptional. A&E staff were very friendly and informative even though they were clearly fighting a losing battle with patients continually coming through the doors. My father was transferred to MAU once a bed was found, from the very first encounter with a HCA the whole experience was an absolute nightmare. We knew in an instant that their manner in speaking to my father would cause some concerns.....Although he was confused he did not appreciate be called sweetie I am in the understanding that so called names are a thing of the past. They came to him whilst he was eating the first lot of food since early that morning grabbed his arm to take his blood pressure. My father rightly told them to hang on a minute as he was eating his tea, oh! no they weren't having any of that and continued with their task of course my father was very unhappy and stopped eating and pushed his plate away. As it was getting very late after such a long day we passed on all relevant information regarding my fathers twice daily required to keep both his ears clean as he has a ongoing severe infection in both. I insisted that they should be kept dry, to only wipe away the build up of discharge. And made them aware that he becomes very agitated in hospital to the extent that he can become very aggressive and will try to get to the front door. We left returning next day only to find that none of my relevant information had been passed on......His ears were in a disgusting state and had caused havoc through the night. We were told that he would be observed and will only be allowed home once they had done the test etc. Okay! from that short period of over night havoc they had diagnosed Dementia......We discussed with the Doctor our options and were told that they would keep him another night but he would be transferred to a quieter and a secure ward so s they could monitor how he would react to a sedative......Happy to think my mother would have another restful night whilst my father was kept under observation, so as a care plan was set into pace for his return home. Another bomb shell... We were then informed that in fact he would be discharged with a night sitter in place to monitor him at home. But unfortunately we would have to transfer him ourselves.....No way would we be able to transfer him in his state of mind he had become very unpredictable and unable to mobile safely. Of course they wanted him out no matter what.....We finally got hospital transport both men received verbal and very aggressive outburst from my very agitated father. We were told that he had become very aggressive even before they had collected him from the ward...........Absolutely Disgusted at the care he received on the ward.... Who knows what tomorrow will bring!

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