"Supply of batteries for Hearing Aid"
About: Crosshouse Hospital / Audiology Crosshouse Hospital Audiology KA2 0BE
Posted by Arran (as ),
I wear Phonak Cros Hearing Aid which requires two different kinds of batteries.
When I was first fitted with this hearing aid I was given several packets of these batteries from the Audiologist and was told that further supplies of these batteries could be obtained from the Hearing Aid Clinic at Crosshouse Hospital. Batteries can only be obtained between the hours of 10 am and 12 noon and from 2 – 4 pm. Monday to Friday.
I work Monday to Friday from 8 am till 4 pm in Kilmarnock and I am unable to get these batteries myself so my daughter who works at Crosshouse Hospital very kindly gets them for me.
On her first visit to get these batteries she was handed one packet of each of these batteries. There are six batteries in a pack. This hearing aid needs its batteries changed every three days and as I constantly wear this hearing aid you can see how long a packet lasts. When she asked if she could have more than one packet she was informed that was all I was allowed but re-iterated I could get more at any time in the future. So she has to keep constantly go back and forth on my behalf which is not very satisfactory. I do not understand why I cannot get an adequate supply in the first place. These batteries are well dated and I would use them well before their expiry date and they are only suitable for hearing aids.
She called at the clinic to obtain another supply and the girl only handed her the one type of battery. When my daughter challenged this she replied that this was all I got the last time. My daughter tried to explain that this was not the case as the hearing aid required two different kinds of batteries. This person said that the book which is used to record the issue of batteries (which my daughter gave her) had only been recorded as one type of battery having been issued the last time. My daughter tried to explain perhaps this was the case but I still needed two different kinds of batteries but she kept on re-iterating that the book only recorded one type the last time they were issued. Eventually my daughter was given two packets of the correct batteries.
Surely this system has to be reviewed as to the best practice of issuing batteries - “ two packets at a time”. What a waste of my daughter’s time going back and forward to collect batteries.
On a previous visit, my Daughter was advised that there is a drop in clinic at local libraries and was given a leaflet with the details. Unfortunately though, this clinic is also only available in working hours so is of no use to myself.
Perhaps the people who make these rules do not realise that some people who wear hearing aids are still working and are not able to come to collect these batteries at the specified times and to only be given two packets at a time!