"Poor communication and timing"

About: City Hospital campus

I was referred to QMC with suspected pneumonia. On arrival, details were taken and my wife and I were told to take a seat. After a short period we were informed that I would be sent to the pulmonary unit at the City Hospital. Some 7 hours later after several requests for information I was informed that a bed would be available but I had to wait until it was ready. About 20mins later an ambulance arrived and took me to City Hospital. They knew nothing about my being sent there and said they had no beds. Eventually I was found a bed in a side clinic where I spent the night. The following day I was moved to a side ward and seen by consultant. They said the plan would be: antibiotics, blood tests, a chest X-ray and a CT scan with a view to discharge 2 days later. I was treated with intravenous antibiotics but neither the X-ray nor CT scan were carried out. My wife and daughter asked when they would happen and told 'he is on the system'. The day after, during visiting time, I was taken to X-ray for a chest X-ray - no CT Scan. A junior doctor later told me that the pneumonia had spread to both lungs. This was the day after the planned discharge date - no one knew what was happening - it was the weekend and Bank Holiday and was told there were no consultants on duty except one 'on call' for emergencies. I was not seen again until the following Tuesday. The consultant told me that they suspected inflammatory lung problem and a CT scan would be needed - no apology for this not happening 4 days before. I was then discharged saying that I would be asked to attend for a CT scan and then visit the consultant a month later - no diagnosis having been made. Whilst the nurses were very good, the organisation was appalling - no one had any knowledge of what was happening. I was promised things which did not happen and I spent a week in hospital and discharged feeling just as bad as when I was admitted. this really is not good enough. My GP is of the opinion that the CT scan is pivotal. This must take place ASAP. I need to know what is happening and start appropriate treatment. this has really knocked my faith in the NHS into touch. I feel that nobody cares - that I'm a number on a chart rather than a patient who needs treatment. How can one trust an organisation which makes empty promises and doesn't even apologise. It appears to be a case of 'Oh dear what chapter of accidents - tough luck!'

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nottingham University Hospitals NHS Trust

We are deeply concerned to read the account of your recent experience in our care. We are sorry for our poor communication that appear to have occurred on so many levels. We would like to speak to you so that we can get some further information to better understand what happened on this occasion so that we can provide answers to you and where necessary, make improvements. If you would like to contact us you can do so by calling 0115 9249924 ext. 67184 or emailing alun.harcombe@nuh.nhs.uk

Kind regards,

Alun Harcombe.

Cardiology Consultant

Response from City Hospital campus

Dear Dr Brewerton. We are deeply concerned to read the account of your recent experience in our care. We are sorry for our poor communication that appear to have occurred on so many levels. We would like to speak to you so that we can get some further information to better understand what happened on this occasion so that we can provide answers to you and where necessary, make improvements. If you would like to contact us you can do so by calling 0115 9249924 ext. 67184 or emailing alun.harcombe@nuh.nhs.uk Kind regards, Alun Harcombe. Cardiology Consultant

  • {{helpful}} of {{total()}} people think this response is helpful