"A and e"
About: Royal Preston Hospital Royal Preston Hospital Preston PR2 9HT
I visited a and e as advised following a discussion with the audiology department due to acuteb and sudden onset of deafness following a severe ear and chest infection treated by my gp the admin staff were very helpful on arrival ! I was seen in triage by a staff nurse who did not introduce herself carried out basic i ins and took a brief history then sat for 2 hours in the dept waiting to be seen . I was seen by a doctor, my son who was with me noted their name as they also failed to introduce themselves. I was tod how busy the department is and that my problem really wasn't an emergency however my ears were checked and an appt given for me to visit ward 3 the next day ! I can understand how nusy a and e can be but to me it's very isolating being deaf at the best of times however I was made to feel uncomfortable and embarrassed and felt that the doctor was saying I had wasted their time ! I have worked for the nhs since 1979 and following my experience am not surprised the nhs is sadly going to the dogs