"Waste of postage"

About: St Mary's Hospital (London)

I have now had 2 ultrasound scans at St.Marys treatment centre and both times I received the exactly the same appointment letter twice for each appointment. What a waste of NHS money which if this is done for everybody would really add up!! Sending 2 identical letters really isn't necessary, especially as I also had a text reminder.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from St Mary's Hospital

Imperial College Healthcare NHS Trust appreciates your feedback. We are sorry to hear that you have received 2 appointment letters for each appointment and the service manager will be looking into this situation. It would be helpful to have your patient details so we hope ypu will contact our PALS service pals@imperial.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful