"Discharge process is appaling"
About: Leicester General Hospital Leicester General Hospital Leicester LE5 4PW
We have a member of our family who has been told two days ago that she would be discharged the following day now we are here waiting for her to be discharged today and the lack of communication is incredible. It is Saturday 2:30pm and the doctors have still not been to see the patient and nobody seems able to give us an answer to when they will come to the ward. We have to make arrangements to collect the patient and I have been ringing every hour to find out what is happening and nobody knows. When I called ward 22 this morning I was told the patient was not in that ward. Don't they know their own patients? She is now distressed and as a family we are all distressed here. Disgraceful!