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Care Opinion

They looked after me very well ...

Story from nhs.uk

"They looked after me very well ..."

About: Frimley Park Hospital (Frimley)

(as the patient),

What I liked

They looked after me very well and treated me with great sympathy and the anethistist spoke to me before the op was arranged and on the day of the op to explain very clearly what was involved and what to expect

What could be improved

More info on what would happen after I left hospital.

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Responses

Response from Frimley Park Hospital 14 years ago
Frimley Park Hospital

Submitted on 15/05/2009 at 14:56
Published on nhs.uk on 15/11/2009 at 20:21

Thank you for taking time to comment on your care. It would be useful for us to know a bit more about your desire for more information as communication with patients about their procedures is something we are always seeking to improve. We were also concerned that you said you would not recommend Frimley Park Hospital to others. Most of your comments appear to be positive so if you had further concerns which you have not felt able to raise here we would again like to speak with you to find out more. Ours PALS (Patient Advice and Liaison Service) team are on hand to listen to concerns from patients and their families, so that any suggested improvements can be fed back appropriately. PALS can be contacted on 01276 526530, email: palsusers@fph-tr.nhs.uk.

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